Yes. Standard delivery within the United Kingdom is free.
Estimated delivery is 14–30 calendar days from order confirmation.
We work with international fulfilment partners. Depending on the product, orders may be dispatched internationally.
Yes. Products may be fulfilled from different locations and arrive separately, at no additional delivery cost.
Contact supportjrsatelierlondon@gmail.com as soon as possible. Changes cannot be guaranteed once processing has started. Statutory cancellation rights remain unaffected.
Yes. Notify us within 14 days after delivery. After notifying us, you have another 14 days to return the item.
Email supportjrsatelierlondon@gmail.com before returning anything. We will provide the correct return instructions and destination. Do not send the item to the address shown on the original parcel.
For change-of-mind returns, the customer may be responsible for return postage. If the item is faulty, damaged or incorrect, JRS Atelier London will cover reasonable return costs.
Contact us promptly. UK consumers generally have a 30-day right to reject goods that are faulty, not as described or unfit for purpose.
Approved refunds are issued to the original payment method within 14 days after we receive the return or acceptable proof that it was sent.
Email supportjrsatelierlondon@gmail.com. Include your order number and a description of the issue.
